Day 11 – Resources


Congratulations on completing the Conquering Client Conflict course (say that 10 times fast, I dare you).

Did you get here from a link from a friend? To get access to all the content, make sure you sign up for this free training right here.

You’ve just taken a big step toward super-power-ing your freelance career, and I appreciate getting to be a part of it. This page offers a recap of the course, along with handy links you can use to jump to any part of the course.

But first, I’d like to offer you a reward! For completing this free e-mail course, I’m going to offer you a copy of the ebook version of Conquering Client Conflict, absolutely free.  It usually sells for $29.99 but since you completed the e-mail course it seems fitting to let you have a free PDF workbook that you can easily refer back to.

This isn’t a cattle-call offer that I’m throwing out to just anyone; only people like you, who have proven that they’re willing to put some work into their career, qualify for this freebie. More about this after the recap.

Course Recap

Day 1 – How Freelance Client Conflicts Happen
In this lesson, we talked about poor communication & a) the lack of boundaries as a cause of conflict, What boundaries are, b) what boundaries are typical of a freelance project, and c) touched on setting boundaries is healthy for you as a freelancer

Day 2 – Professional Boundaries and Freelancing
Here, we continued our talk about boundaries by a) going into greater detail on the benefits of setting boundaries, and b) enumerating the various fears and cultural issues that prevent freelancers from setting boundaries.

Day 3 – Freelance Conflict Resolution, Step 1: Presume Goodwill
Day 3 saw us discuss the importance of goodwill in resolving a conflict, including a) ensuring our own hands are clean, b) being nice, but firm, without accepting abuse, c) not making it personal, and d) hearing the client out.

Day 4 – Freelance Conflict Resolution, Step 2: Create Client Accountability
In this lesson, we explored the importance of client accountability with regard to a) educating our clients as to their accountability items, and b) enumerating the consequences of failure to be accountable for these items.

Day 5 – Freelance Conflict Resolution, Step 3: Holding Boundaries
We continued our talk about resolving conflicts by referring back to the boundaries of the first two lessons, discussing way to a) establish boundaries early, b) use proper documentation, c) find ways to say “yes” when we say “no”, and d) be consistent.

Day 6 – Case Study 1: A Non-Responding Client
Day 7 – Case Study 2: Slow-Paying Clients
Day 8 – Case Study 3: The Something for Nothing
Day 9 – Case Study 4: The Document-Dodger
Day 10 – Case Study 5: The Schedule-Jumper
In lessons 6-10, we applied the “Presume Goodwill-Create Client Accountability-Hold Boundaries” formula that we learned in lessons 3-5 to five all-too-common client conflict scenarios. These examples may or may not parallel your own business exactly, but the methodology we discussed in these lessons can be modified to help you with any types of conflict with your own clients.

And Now, Your Reward!

Alright, enough teasing…it’s time for me to do some pleasing.

You just read about 4,000 words worth of advice and coaching, and completed about 30 homework assignments.  You should be feeling a renewed sense of momentum and optimism about your freelancing career – and you’ve definitely demonstrated to me that you’re serious!

So…you get a chance to take your new conflict-resolution education with you in the form an ebook!  The Conquering Client Conflict course is also offered as a book, usually priced at $29.99.  But for those of you who complete the course via e-mail, it’s free!

Just visit the purchase page and use offer code “chrisreallylovesme” to download your free copy.

By completing the course and downloading the book, you’ll also receive:

And all that is on top of the fact that the information in this free course alone will probably net you hundreds, of not thousands of extra dollars when you apply it.  Just think what the related ecosystem might be able to help you do!

You’ve put in the work, now take a copy of the course material home with you so you can easily refer to it anytime – download your free copy of the Conquering Client Conflict ebook today.